Position: Supervisor, Customer Support
Type: Full Time
Founded in 2004 to cater for Nigeria’s emerging markets, Netcom quickly became a leading communication infrastructure provider of IP networking services. We revolutionised internet access in Nigeria providing highly available SME WIMAX and VSAT services backed by global standards SLA and customer support.
As the needs of our customers expanded, so did our capabilities, and Netcom became the first private company to offer fiber access services in Nigeria. Over time, we became more strategic, and our client demanded solutions to more than just Internet, which pushed us to develop our cloud, managed, and outsource solutions.
Today we specialise in transformational IT solutions for your business. We have experts in hundreds of technologies and the experience to bring your business goals from vision to execution. If you need consulting on your technology roadmap or just need us to bring your email to the cloud, we can help.
Your primary responsibility will be to manage the Customer Support Team. You will provide leadership and supervisory functions using available resources to drive superior service delivery. The Customer Support Team will serve as a bridge between our customers and our technical teams, helping to troubleshoot and resolve technical issues while maintaining excellent customer relationships. Your role will be critical in ensuring a positive customer experience and driving customer loyalty.
Essential Skills / knowledge / Traits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Professional Development Reimbursement
To apply for this job please visit netcomafrica.zohorecruit.com.