Seedstars
Job Details
Position: Data-Driven Credit Collections Lead
Company: QuickCheck
Location: Lagos
Type: Full Time
About Seedstars Group
Seedstars is a global investment holding with headquarters in Switzerland, 15 offices, and a presence in 80+ emerging markets. We aim to impact people’s lives in emerging markets through technology and entrepreneurship. The group is organized around two key activities: 1) creating jobs and fueling economic growth by partnering with local entities; 2) investing in high-growth technology companies in impactful sectors.
About QuickCheck
QuickCheck is a Nigerian Fintech Startup with the mission of becoming the one-stop platform for micro-entrepreneurs and small business owners to solve their financial needs. Branchless. Responsible. QuickCheck leverages artificial intelligence to build an app-based product that has been downloaded by more than 2.5 Million people. It has processed over 5 Million micro-credit applications. A Dream Team of 120+ people, from multiple locations around the world, hustling every day to make our crazy vision a reality – and won’t rest until our app is used every day by millions of entrepreneurs!
About the Job
QuickCheck is a Nigerian Fintech Startup with the mission of becoming the one-stop platform for micro-entrepreneurs and small business owners to solve their financial needs. Branchless. Responsible. QuickCheck leverages artificial intelligence to build an app-based product that has been downloaded by more than 2.5 Million people. It has processed over 5 Million micro-credit applications. A Dream Team of 120+ people, from multiple locations around the world, hustling every day to make our crazy vision a reality – and won’t rest until our app is used every day by millions of entrepreneurs!
Responsibilities for this role include
- Analyze current performance, research, continuously develop and implement collection processes that reduce the amount of delinquency/default
- Organize the outbound call center into squads, leveraging VoIP technologies and IVR
- Ensure debts are fully recovered in a proper approach with compliance to different consumer protection regulations and quality framework
- Provides insights to Credit Collection KPIs like conversion rate, and connection rate impacting both new and returning users
- Work together with the Head of the Risk and Operations Team in mitigating fraudulent approval to risky cohorts as described by the risk team
- Work with relevant recovery agencies and provide recommendations based on KPIs performances and continuous reports on CBA.
Your profile
- 3 years in a leading role within an outbound call center, using VoIP and IVR technologies
- Experience in conceiving and implementing Credit Recovery processes will be highly valued
- Proactive, with an innate drive to explore different options for reaching results, autonomously
- High attention to detail and the password for the vision document above is iwalkthetalk
- You possess strong analytical and IT skills, and proficiency in Excel. SQL basic knowledge is a must in this role
- Great communicator: ability to listen and collect feedback from different stakeholders, you make sure everyone is constantly aligned to the agreed objective
- You lead by example, humble but with high ambitions and a desire to learn more
- Proven ability to influence cross-functional teams without formal authority.
Benefits and perks
- Be part of an international team
- Modern and cool office, Silicon Valley style 😎
- High degree of autonomy, flat hierarchy, open communication, and get “shit” done attitude
- Pension, life, and health insurance schemes
- Flexible working hours
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
