Administrative Assistant at Reliance Family Clinics

Full Time

Job Details

Position: Administrative Assistant
Company: Reliance Health
Location: Lagos
Type: Full Time


The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

  • Schedule clients and patients for appointments, health education sessions, and on-site events while demonstrating politeness, courtesy, and professionalism.
  • Triage patients in need of medical assistance and alert medical staff
  • Organize transportation as needed by the medical and non-medical team.
  • Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping , etc
  • Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
  • Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
  • Demonstrate effective telephone and email communication techniques/etiquette
  • Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
  • Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting


  • Minimum of BSc/HND in a related field
  • Similar experience in a role related to front desk work, customer service and administrative skills, particularly in the healthcare field is a plus
  • Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
  • Excellent problem-solving, conflict resolution, and customer service skills
  • Excellent verbal and written communication skills
  • Highly organized, detail-oriented, self-directed, and goal-driven
  • Experience with bookkeeping and basic accounting processes is a plus.
  • Comfortable working 8 AM- 8 PM shift and on weekends


  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Attractive Salary & benefits
  • Free office lunch
  • Fantastic work culture

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